Platform Support

Support services for the Wesgro digital platforms.

Welcome to the Wesgro Platform Support page.
If you encounter an issue or require assistance with the platform, please use one of the support options below. All requests are handled by the Skywalk Innovations engineering team.

Bug Report

Report a Bug

Encountered a system error or something that is not working correctly? Log a bug report and our engineering team will investigate and resolve the issue.

Examples include:

  • Page errors or crashes
  • Broken functionality
  • Incorrect or missing data
  • System failures or timeouts
Report a Bug
Task Request

Request a Task / Feature

Need new functionality or a platform update? Submit a task request and our team will review, prioritise, and schedule it into our development pipeline.

Examples include:

  • Content updates or corrections
  • New platform features
  • Workflow improvements
  • UI / UX enhancements
Submit a Task Request

Bug Priority Levels

When reporting a bug, you will be asked to select a priority level in the form.

Priority Description
P1 Critical system issue affecting business operations – requires immediate attention.
P2 Major issue impacting functionality, but a workaround is available.
P3 Minor issue or cosmetic bug with low operational impact.